Social Security: OCRbro20051202

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If You Believe There Is A Violation Of Privacy Rights— For example, if a health care provider or health insurer ã denies you the right to ask to see and get a copy of your health records, ã fails to give you a notice telling you how your health information may be used, or ã does not protect your health information, then you may file a complaint with OCR. OCR What If I Need More Information? Please call 1-800-368-1019 toll-free. You can learn more about civil rights and privacy rights at www.hhs.
  If You Believe There Is A Violation Of Privacy Rights—  For example, if a health care provider orhealth insurerã denies you the right to ask to see andget a copy of your health records,ã fails to give you a notice telling youhow your health information may beused, orã does not protect your health infor-mation,then you may file a complaint with OCR. How Do You File A Complaint?  You can call OCR at 1-800-368-1019 andask for a civil rights or a privacy complaintform. Tis call is free.Or, you can find instructions on how to filea complaint on the OCR Web site. You canalso get information on how to contact theOCR Regional Office that will look into your complaint.ã For a civil rights complaint: Go to the OCR Web site at www.hhs.gov/ocr. Click on “How to File a DiscriminationComplaint with the Office for Civil Rights.” ã For a privacy complaint: Go to the OCR Web site at www.hhs.gov/ocr. Click on “How to File a HealthInformation Privacy Complaint.” OCR cannot look into all civil rights or privacy complaints. If OCR is not authorized to accept your complaint, we will try to send your complaintto an agency that may be able to help you. Protecting Your Civil Rightsin Health Care and Social Servicesand Your Health InformationPrivacy Rights U.S. DEPARTMENT OFHEALTH & HUMAN SERVICES What If I NeedMore Information? Please call 1-800-368-1019 toll-free.  You can learn more about civil rights and privacyrights at www.hhs.gov/ocr. This Web site has factsheets and answers to “Frequently Asked Ques-tions” (FAQs).TDD: 1-800-537-7697E-Mail: OCRmail@HHS.govWeb Site: www.hhs.gov/ocr We provide language assistance.Services are accessible to persons with disabilities. OCR  Office for Civil Rights  What Does OCR DoTo Protect Your Rights? ã OCR teaches health and social service workers about the civil rights and privacy laws that they must follow.ã OCR educates communities aboutcivil rights and privacy rights.ã OCR looks into civil rights andprivacy complaints to find out if there is discrimination or a violationof privacy rights and takes action tocorrect problems. What Can You DoIf You Believe Your Rights Are Violated?  You can file a civil rights complaint or aprivacy complaint with OCR, or someonecan file for you. If you want to file acomplaint, you should file it within 180days of when you believe your rights were violated. If You BelieveThere Is Discrimination— For example, if someone in a health orsocial services programã denies you services or benefits,ã won’t let you participate in a program,ã delays your services,because of yourã race, color, national srcin, disability,age, and sometimes sex or religion,then you may file a complaint with OCR. What Does OCRDo For You? OCR is part of the U.S. Department ofHealth & Human Services (HHS).OCR enforces a number of civil rightslaws and the Federal law that protectsthe privacy of health information.OCR helps to protect you from unfairtreatment, or discrimination, because ofyour race, color, national srcin, age ordisability. Some civil rights laws may alsoprotect you from discrimination based onsex (gender) or religion.OCR also helps to protect the privacy ofyour health information. Legal rules saywho can look at and receive your health in-formation, and also give you specific rightsover that information. For example, youmay have a right under the law to ask tosee and get a copy of your health records. What Health and Social ServicesMust Obey Civil Rightsand Privacy Laws? Civil Rights Laws OCR helps to protect you from discrimina-tion in health and social service programsthat receive money or other assistance fromHHS. Some of these programs may include:ã Hospitals, health clinics, nursing homesã Medicaid and Medicare agenciesã Welfare programsã Day care centersã Doctors’ offices and pharmaciesã Children’s health programsã Alcohol and drug treatment centersã Adoption agenciesã Mental health centers Privacy Law OCR helps to protect the privacy of yourhealth information held by certain healthcare providers and health insurers. Some of these providers and insurers may include:ã Doctors and nursesã Pharmaciesã Hospitals, clinics, and nursing homesã Health insurance companiesã Health maintenance organizations(HMOs)ã Employer group health plansã Certain government programs thatpay for health care, such as Medicareand Medicaid
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